Return Policy
Our Hassle-Free Return Promise
Your satisfaction is our top priority. We stand behind every wellness product we offer and want you to feel completely confident in your purchase. If something isn't quite right, we're here to make it right – quickly and easily.
Our Return Guarantee
📅
30-Day Window
Full 30 days from delivery to return any item for a complete refund
📦
Simple Process
Return items in original condition with tracking number included
✅
Quick Approval
All returns must be registered with our customer service team first
💰
Fast Refunds
Purchase price refunded upon receipt of returned goods
When Things Go Wrong
🔧 Defective Products
Contact us immediately with your order number, product details, problem description, and photos for fast resolution.
📮 Shipping Damage
Take photos of damaged packages and contact us within 7 days of delivery. We need photo proof to process claims.
❌ Wrong Item
Received something different? Send us your order number, expected item name, received item name, and a photo.
🔄 No Direct Exchanges
For different products, return your current item and place a new order. We'll prioritize your replacement!
Shipping Costs - Fair & Clear
🆓 We Cover When It's Our Fault
Defective, damaged, or incorrect items? We pay all return shipping costs. Our mistake, our responsibility.
📋 You Cover For Changes of Mind
Wrong size, change of heart, or ordered incorrectly? Return shipping is your responsibility. This keeps our prices fair for everyone.
What We Need From You
🔢
Order Information
Your order confirmation number for quick lookup
📸
Photo Evidence
Clear photos of defective or incorrect items help us resolve issues faster
📝
Problem Details
Brief description of the issue you're experiencing
⏰
Timely Contact
Reach out within 7 days for damage claims, 30 days for all other returns
Ready to Start a Return?
support@heali-welness.com
Our wellness support team typically responds within 24 hours
We'll guide you through every step to make returns stress-free!
We'll guide you through every step to make returns stress-free!
Why Choose Healti's Return Policy?
✨ Hassle-free process designed with your convenience in mind
🚀 Quick resolutions so you can get back to your wellness journey
🛡️ Full protection against defects and shipping issues
💝 Customer-first approach that puts your satisfaction above all else
🚀 Quick resolutions so you can get back to your wellness journey
🛡️ Full protection against defects and shipping issues
💝 Customer-first approach that puts your satisfaction above all else