General terms and conditions
Terms & Conditions
Welcome to Healti! These terms and conditions govern your use of our wellness platform and the purchase of our health products. By using our website or making a purchase, you agree to these terms. We've written them in clear, friendly language to ensure you understand your rights and responsibilities as part of our wellness community.
1. Agreement & Acceptance
Who Can Use Healti
To use our wellness platform and purchase our products, you must be:
- At least 18 years old
- Legally capable of entering binding contracts
- Not prohibited by law from using our services
- Using our products for personal, non-commercial purposes
By placing an order or using our website, you confirm that you:
- Have read and agree to these terms and conditions
- Accept our privacy policy and data practices
- Will comply with our acceptable use guidelines
- Understand that these terms form a legally binding agreement
2. Orders, Pricing & Product Information
How Orders Work
When you place an order with Healti:
- Orders are subject to product availability and stock levels
- You'll receive an order confirmation email once we accept your order
- A binding contract is formed only when we send order confirmation
- Large orders may be shipped in separate deliveries
- We reserve the right to refuse or cancel orders at our discretion
Pricing & Duties
Important: Prices include delivery charges but exclude customs duties, taxes, and import fees. As our products ship from international locations, you may be responsible for additional charges imposed by your local customs authorities.
We strive for pricing accuracy, but if we discover an error:
- We'll contact you immediately with the correct price
- You can choose to proceed at the correct price or cancel
- If we can't reach you, we'll cancel and refund your order
- We're not obligated to fulfill orders with incorrect pricing
3. Payment Terms
Accepted Payment Methods
We accept secure payments through:
- VISA and Mastercard credit/debit cards
- PayPal and digital wallet services
- Promotional vouchers and discount codes
Your Payment Responsibilities
By making a payment, you confirm that:
- The payment method belongs to you
- You have sufficient funds or credit available
- All payment information provided is accurate and complete
- You will not initiate chargebacks or reverse payments without cause
Security Note: We use trusted payment processors and industry-standard encryption to protect your financial information. We never store your complete payment details on our servers.
4. Shipping & Delivery
Delivery Process
Our delivery commitment to you:
- Processing time: 1-3 working days for quality checks and packing
- Shipping time: 3-8 days via international carriers
- Total delivery: 4-11 working days (may vary by location)
- Real-time tracking available through our order tracking system
Delivery Terms
Please note:
- Risk transfers to you upon delivery to your specified address
- We may leave delivery instructions if you're unavailable
- Delayed acceptance may result in return shipping charges
- Some locations may not be serviceable for delivery
International Shipping: Customs duties, import taxes, and fees are your responsibility as the importer. Please check your local regulations before ordering.
5. Returns & Refunds
30-Day Return Policy
We offer a generous return policy for your peace of mind:
- 30 days from delivery to return items in original condition
- Contact our support team before returning any products
- Include tracking information with all returns
- Refunds processed promptly upon receipt and inspection
Defective Products
If you receive a defective product:
- Contact us immediately with photos and order details
- We'll arrange replacement or full refund at our discretion
- We cover all return shipping costs for our errors
- Damage claims must be reported within 7 days of delivery
Return Shipping: For defective items or our errors, we cover return costs. For change of mind or sizing issues, return shipping is your responsibility.
6. Acceptable Use Policy
What You Can Do
You're welcome to:
- Browse our products and make personal purchases
- Use our website for legitimate wellness shopping
- Share your positive experiences with our products
- Contact our support team with questions or concerns
Prohibited Activities
To maintain a safe and fair platform, please don't:
- Use our website for any illegal or fraudulent purposes
- Attempt to hack, spam, or disrupt our systems
- Copy or reproduce our content without permission
- Place false, speculative, or fraudulent orders
- Use automated tools to access our website
- Resell our products commercially without authorization
Violations: Breach of these terms may result in warnings, account suspension, or legal action. We're committed to maintaining a positive environment for all customers.
7. Liability & Legal Protection
Our Commitment to You
While we strive to provide excellent service, please understand:
- Products are standard wellness items, not custom-made for specific needs
- Product images may vary slightly from actual items
- We provide products "as is" without additional warranties
- Our liability is limited to the purchase price of products
Limitation of Liability
Important Legal Notice: Our total liability to you is limited to the greater of $1,000 USD or five times the price you paid for the products. We're not liable for indirect, consequential, or business losses.
This limitation doesn't affect our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be legally excluded
8. General Provisions
Changes to Terms
We may update these terms from time to time to reflect changes in our services or legal requirements. We'll notify you of material changes that may affect your rights. Continued use of our website after changes indicates your acceptance of the updated terms.
Privacy & Data Protection
Your privacy is important to us. Our privacy policy, which forms part of these terms, explains how we collect, use, and protect your personal information. We use cookies to improve your experience and may share necessary information with payment processors and shipping partners.
Intellectual Property
All content on our website, including text, images, logos, and design, is protected by intellectual property rights. You may use our website for personal purposes but may not copy, reproduce, or distribute our content without permission.
These terms and conditions were last updated on May 25, 2025.
We recommend saving a copy of these terms for your records.